New
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GlideRecord Complete Reference
Every GlideRecord method, query pattern, and performance rule for production ServiceNow scripting — fundamentals, encoded queries, setValue vs setDisplayValue, GlideAggregate, and 10 common anti-patterns.
24 pages
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PDF
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Instant download
- All 27 GlideRecord methods with real examples
- N+1 query fix, setLimit, chooseWindow pagination
- setValue vs setDisplayValue — the silent data corruption bug
- GlideAggregate COUNT, SUM, GROUP BY patterns
- Production war stories from enterprise deployments
New
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ServiceNow REST & Scripted REST API Guide
Table API, RESTMessageV2, and Scripted REST API in depth — authentication, error handling, async execution, MID Server routing, and security patterns for production integrations.
27 pages
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PDF
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Instant download
- Table API — every endpoint, parameter, and pagination pattern
- OAuth 2.0 full token flow and Basic auth done correctly
- RESTMessageV2 with exponential backoff retry logic
- Scripted REST API — GET/POST handlers from scratch
- HTTP status code reference mapped to required actions
New
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NowSpectrum Developer Toolkit
9 production-ready Script Includes — 42 methods — packaged as a ready-to-import Update Set. Tested and confirmed working on a live ServiceNow dev instance. Import and start using in 60 seconds.
14-page docs + XML
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Update Set
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Instant download
- GlideRecordUtils, DateTimeUtils, UserUtils, IntegrationUtils
- StringUtils, NotificationUtils, ValidationUtils
- CMDBUtils, UpdateSetUtils
- Full PDF documentation with usage example per method
- Deploy via standard Update Set import — no manual coding
Best Seller
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ServiceNow Integrations Complete Reference Guide
The most comprehensive ServiceNow integration reference available. Covers REST API, SOAP, IntegrationHub, MID Server, Import Sets, OAuth 2.0, mTLS, JWT, and 50 interview Q&As with full answers.
39 pages
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PDF
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Instant download
- REST API — Table API, Scripted REST, Aggregate API
- SOAP, IntegrationHub spokes, MID Server architecture
- OAuth 2.0 — all flows explained with configuration steps
- 50 integration interview Q&As with detailed answers
- Quick Reference cheat sheet included
New
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ServiceNow CMDB Mastery Guide
The complete practical reference for ServiceNow CMDB — CI class hierarchy, Discovery architecture, relationships, health scoring, governance, and ready-to-use GlideRecord scripts.
25 pages
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PDF
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Instant download
- CI class hierarchy — all key tables and inheritance explained
- Discovery architecture — 5-phase flow, credentials, troubleshooting
- CI relationships — types, querying, and creating via script
- CMDB Health — Completeness, Compliance, Correctness scoring
- 6 ready-to-use GlideRecord scripts for CI data
🎯
ServiceNow Interview Prep Kit
50 real ServiceNow interview questions with detailed answers and interview tips. Every answer is framed the way interviewers expect to hear it — with tips on how to stand out.
27 pages
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PDF
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Instant download
- Category A — Core Platform (Q01–Q10)
- Category B — Scripting & Development (Q11–Q20)
- Category C — Flow Designer & Automation (Q21–Q30)
- Category D — Integrations (Q31–Q40)
- Category E — Admin, Security & Best Practices (Q41–Q50)
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ServiceNow Pro Tips & Tricks
50 battle-tested tips for ServiceNow developers and admins. Performance optimisation, scripting best practices, debugging techniques, Flow Designer mastery, and hidden platform tricks.
27 pages
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PDF
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Instant download
- Section 1 — Performance & Optimization (Tips 1–10)
- Section 2 — Scripting Best Practices (Tips 11–20)
- Section 3 — Debugging Like a Pro (Tips 21–30)
- Section 4 — Flow Designer Mastery (Tips 31–40)
- Section 5 — Admin & Platform Tricks (Tips 41–50)
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Now Assist Complete Practical Guide
How to actually use AI in ServiceNow — not just understand it. The honest guide covering what works, what doesn't, and exactly how to activate and get value from Now Assist.
30 pages
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PDF
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Instant download
- Incident Summarisation — enable and use it effectively
- AI Search — the most underrated Now Assist feature
- Code Generation — how it changes the dev workflow
- Step-by-step activation guide for all key features
- What nobody tells you about limitations and adoption
New
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ServiceNow Flow Designer Playbook
The complete practical playbook for building reliable, scalable automation in ServiceNow Flow Designer. From triggers and actions to subflows, error handling, and real-world patterns used in production.
29 pages
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PDF
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Instant download
- Triggers — record-based, scheduled, inbound email, REST
- Actions, subflows, and reusable flow components
- Error handling — Try/Catch, rollback, and fault paths
- Flow Designer vs Business Rules — when to use what
- Real production patterns and performance best practices
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ServiceNow Scripting Fundamentals Reference
The complete server-side scripting reference for ServiceNow — GlideRecord, GlideAggregate, GlideAjax, Business Rules, Script Includes, and real-world patterns used in production.
27 pages
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PDF
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Instant download
- GlideRecord — queries, updates, inserts, best practices
- GlideAggregate — COUNT, SUM, AVG without loops
- Business Rules — Before, After, Async, Display timing
- Script Includes — Utility class, GlideAjax patterns
- Performance patterns and common anti-patterns
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ServiceNow Administration Handbook
The practical administration reference covering roles, ACLs, Update Sets, instance cloning, performance, and platform governance — everything admins need in one place.
25 pages
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PDF
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Instant download
- Roles, groups, and ACL configuration patterns
- Update Sets — strategy, preview, merge, and commit
- Instance cloning — Clone Data Preservers, post-clone checklist
- Performance — Transaction Logs, Instance Scan, diagnostics
- Scoped applications and platform governance
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ServiceNow CSA & CAD Exam Study Pack
80 practice questions with detailed answers covering both the CSA and CAD certification exams — plus study schedules, exam strategy, and topic-by-topic breakdowns.
26 pages
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PDF
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Instant download
- 40 CSA practice questions with full explanations
- 40 CAD practice questions with full explanations
- Study schedule — 2-week plan for each certification
- Exam strategy and common mistake patterns to avoid
- Topic-by-topic coverage of the official exam domains